Support
Contact
Email support@dlingmusicbox.com for help. We respond by email when follow-up is needed.
Sign-in help
DLing Music Box may support Sign in with Apple, Google sign-in, and Email Magic Link. If a magic link is delayed, check the email address, spam folder, and network connection. For Apple or Google sign-in issues, confirm that the provider account is available on your device.
Purchases and Restore Purchases
Pro subscriptions are purchased through Apple. Use Restore Purchases in the app if your Pro entitlement does not appear after reinstalling, switching devices, or signing back in. Make sure you are using the Apple ID that owns the subscription.
Account deletion and subscriptions
Account deletion is available in the app from Profile / Request Account Deletion. Deleting the app account and cancelling an Apple subscription are separate actions. Deleting your app account does not cancel Apple billing; manage or cancel subscriptions in Apple subscriptions settings.
Technical support
For playback, favorites, performance recordings, membership recovery, or account issues, include your app version, device model, iOS version, and a brief description of the issue when contacting support.